Items must be returned within 90 days of purchase.

If you need to return an item, please follow these directions:

There is a return form on the back of the packing slip. This form should only be used for those items that are listed on the packing slip. Follow the instructions on the return form carefully.

Fill out the information section on the return form. This enables us to process your return correctly. For each item that you wish to return, please include:

• Item number
• Description of the item
• Quantity
• The reason for returning it

Use the code listed at the bottom of the form that most closely applies to the product(s) you are returning.

A shipping label will be attached to the packing slip. Use this when you ship your return.

If you do not have the packing slip for any items you want to return, make a separate copy of the return form and include:

• Church name and address
• Customer account number
• Order number — if available
• Item number
• Quantity
• Description of each item
• The reason you are returning each item
• Name and phone number of contact person

If your return does not include this information, we will deduct a 30% restocking charge from your account.

Send your returns to:

Please note the following:

• If your return is the result of a mistake or over-order on your part, it will incur a 20% restocking charge. (For example, if you buy a book and then decide you don’t want it, we will take it back, but you only receive 80% credit for it.) The credit and restocking charge will be applied to your account and a credit invoice will be sent to your billing address. We will not reimburse or credit shipping costs in these instances.
• If you need to return something because of a mistake we made, you will receive full credit for it. We will issue credit when we have received the returned items and checked that they are current and in resalable condition.For items (except for handbooks) that are sold as packages, we can only give credit if you return the complete package.
• If any items that you return to Awana do not meet the criteria for crediting (see above), then we are not responsible to contact you with an explanation or to return the items to you. We will dispose of or donate the items as we see fit. If you have questions, you may contact us.
• We will not accept returned items that arrive C.O.D.
• Do not include any payments or orders in your returns, as they will not be processed in a timely manner.
• If you need to return items shipped directly from the supplier, such as race tracks, finish-line detectors or quizzing boxes, please return items directly to the manufacturer.
• Pals, Chums, Pioneers and Guards; Friends; and Braille materials are no longer returnable.

Questions about your order:

If you receive a shipment and are missing an item(s) or have extra items in your order, contact customer service.