Our ministry is committed to walking alongside the church, our greatest partner. We do everything we can to help church succeed in reaching children and youth with the gospel and long-term discipleship.
To that end, and in an effort to keep our award costs low, the Awana Purchasing department regularly works with different vendors. Last year, we began working with a new vendor for our major awards. Although we placed the order for our awards last fall, we were recently informed that our vendor would not be able to deliver on the dates they promised. While we have been working with them to get this situation fixed as soon as possible, we are sorry to say that the awards will most likely arrive around the middle of May.
We love your kids and want them to receive the encouragement and praise they deserve for completing their books. When a problem like this arises, we take it very seriously! Please know we are doing everything we can to make sure your awards get to you as soon as possible.
If your awards ceremony is before May 15, please e-mail our Customer Care team at firstname.lastname@example.org or give us a call at (866) 292-6227 and give us your awards ceremony date, your customer number or order number. As we receive awards, we will do our best to expedite them based on date needed.
We also have downloadable certificates available to be used as a placeholder for the actual award so you can present your kids with something tangible during the Award Ceremony. The download links for each award are available on our Facebook page, as well as on awana.org/2017awards.
Many of you have extended grace in this very difficult situation, and have simply asked what we plan to do differently to ensure something like this never happens again.
Here are our plans going forward:
We sincerely apologize for the issues this has created for your award ceremonies, and for any disappointment this has caused to the kids we all care so deeply about. We are committed to raising our shipping service to the point where each and every one of you receive what you need when you need it … year in and year out.
Thank you for your dedication to the kids in your church and your community – we are praying for you and your kids. We truly appreciate you.Read less [+]