The Awana Store will be closed Jan. 27 through Feb. 4, 2019 while we change distribution centers to better serve you. To thank you for your patience and understanding use code get10percent at checkout through Jan. 23, 2019 to receive 10% off your order. Learn more.

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Fulfillment FAQs

Coming, February 2019, we will be putting the fulfillment and distribution of Awana products into the hands of a new expert fulfillment partner. Learn more about this process below.

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Update Return Policy

Items must be returned within 60 days.

You can return any item within 60 days in salable condition, in original packaging,* provided the product was purchased from Awana by the customer to be credited. If any items do not meet the criteria for crediting, the item becomes the property of Awana and will not be returned.

To initiate a return and ensure proper credit, please contact our Customer Care Team at 1.866.292.6227 or customercare@awana.org to request your return authorization form and postage-paid label. Once you receive the authorization form, please complete it and include it with your return shipment to our returns center using the return address label provided. Your account will be credited, less the cost of return shipping, within 3 days of receipt provided all items are in resalable condition.

(*If products are not in original packaging and in salable condition, credit will not be given. Please be sure your products are in new, salable condition before returning.)

 


 

Pause in Online Ordering and Shipping

Recently, we made the decision to pause all online order placement, processing and shipping starting Sunday, January 27 through Monday, February 4. We will resume order placement and shipping on Tuesday, February 5. Orders can still be placed over the phone or via email with our Customer Care team during this window, but they will be queued for processing and shipment until February 5.
Customer Care: 1.866.292.6227 or customercare@awana.org.

FAQs

Have questions? Email: customercare@awana.org