Please note: our policies will change in 2019. Beginning in February we will put the fulfillment and distribution of Awana products into the hands of a new fulfillment partner. By choosing a third-party distribution provider we ensure that the materials you need to do local ministry are delivered quickly, accurately, and with a little flare that screams "We love our partners!"
The Awana Store is happy to replace an item or to refund the credit card originally used for its purchase. Simply repack the item(s) in the original packaging, together with the packing slip and follow these simple steps:
Items must be returned within 60 days of purchase.
If you need to return an item, please follow these directions:
Complete the return form on the reverse side of the packing slip and include the completed form in your return shipment. This enables us to process your return correctly.
For each item that you wish to return, please include:
- Item number
- Description of the ite
- The return reason code
The return reason codes are listed at the bottom of the form. Use the one that most closely applies to the product(s) you are returning.
A shipping label is attached to the packing slip for your convenience. Use this shipping label for sending your return.
If the return form is not available, please include the following information in your return shipment:
- Church name and address
- Awana customer number
- Your name, phone number and email address
- Item number
- Description of each item
- Quantity returned
- Reason for return
Ship returns to:
Awana Distribution Center
1620 N. Penny Lane
Schaumburg, IL 60173
Please note the following:
* Credit will be issued after we have received the returned items and checked that they are in salable condition. For items (except handbooks) sold as packages, credit will only be given if the complete package is returned.
* Items that do not meet criteria for crediting become the property of Awana and will not be returned.
* Customers are responsible for all shipping costs.
* We will not accept any shipments that arrive C.O.D.
* Do not include payments or orders with your returns.
Questions about your order:
If you have questions about your order contact Customer Care at 866-292-6227.
As between you and Awana Clubs International ("Awana"), all copyrights and other intellectual property rights in the Website, including without limitation all software and written and graphical content included in the Website, are owned Awana and are hereby reserved.
USE OF WEBSITE AND DOCUMENTS
Awana hereby authorizes you to make a single copy of the content displayed on the Website for your use in learning about, evaluating or acquiring Awana services or products, provided (i) you mark such copy "© 2017 Awana Clubs International. All rights reserved."; (ii) the use of such copy is for informational and non-commercial or personal use and will not be copied or posted on any network computer or broadcast in any media; and (iii) no modifications to such copy are made. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, perform, display in public, alter, or modify the content contained on the Website. The Website may contain email services, bulletin board services, forums, communities, and/or other message or communication facilities designed to enable you to communicate with others (collectively "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper. By way of example, and not as a limitation, you agree that when using the Communication Services or the Website, you will not (i) use them in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages; (ii) defame, abuse, harass, threaten or otherwise violate the legal rights of others; (iii) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, pornographic, racist, lewd, lascivious, excessively violent, harassing, unlawful, or otherwise objectionable topic, name, material or information; (iv) upload, or otherwise make available, files that contain material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consent to do the same; (v) advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages; (vi) restrict or inhibit any other user from using and enjoying the Communication Services or the Website; (vii) harvest or otherwise collect information about others, including email addresses; or (viii) violate any applicable laws or regulations. Awana has no obligation to monitor the Website or Communication Services. However, Awana reserves the right to review materials posted to the Website and the Communication Services and to remove and/or edit any materials in its sole discretion. Awana reserves the right to terminate your access to the Website and the Communication Services at any time, without notice, for any reason whatsoever. Awana reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Awana's sole discretion.
Awana®, Awana Clubs®, the Awana and Awana Clubs logos, and any other marks used on the Website are trademarks of Awana or their respective owners. Such marks may not be used without the prior written consent of Awana. Any use of those marks, or any others displayed on the Website, will inure solely to the benefit of their respective owners.
Copyright Notice. Copyright © 2004-2017 Awana Clubs International. All rights reserved.
For content and trademark permission requests, contact:
Awana Clubs International
1 E Bode Rd.
Streamwood, IL 60107
UNSOLICITED SUBMISSION POLICY
Awana does not accept or consider unsolicited ideas, suggestions, materials or other information (all of the foregoing being "Submissions"). The purpose for this policy is to avoid misunderstandings or disputes with respect to the origin of ideas, products, services and strategies of Awana. Please do not send your unsolicited Submissions to Awana or anyone at Awana. In the event that you disregard this policy and post, upload, input, provide, submit or otherwise make a Submission to Awana, (i) you will be granting Awana and its affiliates permission to use your Submission in connection with the operation of its businesses (the "License"), including, without limitation, the right to copy, distribute, display, edit, reproduce, translate and reformat your Submission for both commercial and non-commercial purposes, (ii) you warrant and represent that you own or otherwise control all of the rights to your Submission, including, without limitation, the rights necessary to grant the License and (iii) any such Submissions will be considered non-confidential and non-proprietary communications. No compensation will be paid with respect to your Submission. Awana will not be subject to any obligation of confidence with respect to your Submission.
NO UNLAWFUL OR PROHIBITED USE
You may not use the Website for any purpose that is unlawful or prohibited by the terms and conditions provided herein. You may not use the Website in any manner that could damage, disable, overburden or otherwise impair any Awana server or the network(s) connected to any Awana server, or interfere with any other person's use and enjoyment of the Website. You may not attempt to gain unauthorized access to the Website or the computer systems or networks connected to any Awana server through any means. You may not obtain any materials or information through any means not intentionally made available to you through the Website.
Any links to third party websites are provided for your convenience only, and Awana makes no recommendation or endorsement as to such websites or the products or services offered thereon.
You may link to the Awana Website, unless notified otherwise in writing by Awana. However, you may not frame the Website in a manner that may cause confusion to Awana customers, nor may you interfere or attempt to interfere in any way with the operation of the Website, including without limitation through data mining, the use of any robot, scraper or other automated device, or circumvention or attempted circumvention of any website security features.
SPAM EMAIL AND POSTINGS
U.S. EXPORT ADMINISTRATION LAWS AND REGULATIONS
You acknowledge and agree that material on the Website is subject to the U.S. Export Administration Laws and Regulations. Diversion of such material contrary to U.S. law is prohibited. You agree that none of the material on the Website, nor any direct product therefrom, is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for nuclear activities, chemical biological weapons, or missile projects unless authorized by the U.S. Government. You certify that you are not on the U.S. Department of Commerce's Denied Persons List or affiliated lists or on the U.S. Department of Treasury's Specially Designated Nationals List. You agree to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.
THE CONTENT CONTAINED IN THE WEBSITE IS PROVIDED BY AWANA FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE A SPECIFIC RECOMMENDATION OR ADVICE. SUCH CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND IS SUBJECT TO CHANGE WITHOUT NOTICE. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK, AND YOU ASSUME ALL LIABILITY IN RELATION TO IT.
ANY MENTION IN THE WEBSITE OF NON AWANA-PRODUCTS OR SERVICES IS FOR INFORMATION PURPOSES ONLY AND CONSTITUTES NEITHER AN ENDORSEMENT NOR A RECOMMENDATION.
LIMITATION ON LIABILITY
AS CONSIDERATION FOR YOUR USE OF AND ACCESS TO THE WEBSITE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT: (i) IN NO EVENT WILL AWANA OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE WEBSITE OR ANY SITE LINKED TO THE WEBSITE, BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THE WEBSITE; AND (ii) THE AGGREGATE LIABILITY OF AWANA OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS OR EMPLOYEES, ARISING FROM OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM, e.g. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, FRAUD, AND/OR OTHERWISE) IS LIMITED TO $100; AND (iii) AWANA SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF AWANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
NOTICES OF COPYRIGHT INFRINGEMENT
If you believe that material posted on the Website infringes your copyright, you should provide notice of such infringement to the following person, who is Awana's designated agent for the purposes of the Digital Millennium Copyright Act (17 U.S.C. 512):
Awana Clubs International
1 E. Bode Rd.
Streamwood, IL 60107
GOVERNING LAW AND JURISDICTION
The Website is controlled and operated from within the United States, and Awana does not represent that the Website is appropriate for use outside the United States. If you access the Website from outside the United States, you are responsible for compliance with any applicable local law. Your use of the Website shall be governed in all respects by the laws of the state of Illinois, USA, without regard to choice of law provisions, and not by the United Nations Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue in any proceeding directly or indirectly arising out of or relating to the Website shall be in the state or federal courts located in Cook County, Illinois.
Any claim or dispute arising from or related to this agreement shall be settled by mediation and, if necessary, legally binding arbitration in accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation, a division of Peacemaker® Ministries (complete text of the Rules is available at www.Peacemaker.net). Judgment upon an arbitration decision may be entered in any court otherwise having jurisdiction. The parties understand that these methods shall be the sole remedy for any controversy or claim arising out of this agreement and expressly waive their right to file a lawsuit in any civil court against one another for such disputes, except to enforce an arbitration decision.
To purchase Awana Gift Certificates:
Awana gift certificates may be purchased in values of $5, $10, $20 and $50. Simply add the gift certificate to your cart and check out using a credit card. Once your order is complete, you will receive an email with a link to your certificate and promo code. Redeemer must use promo code at time of checkout. Each certificate may be printed or emailed to the recipient.
To redeem Awana Gift Certificates:
Please treat like cash. Each certificate accompanies a unique, one-use promo code that may be entered at check-out and redeemed for Awana products (U.S. purchases only). Does not cover tax or shipping and cannot be redeemed for cash, other than required by state law. Full amount of certificate must be used in a single on-line purchase. It may not be applied to outstanding account balances, registration fees or Mozo services. Lost coupon codes cannot be replaced. Certificates have no expiration date. Use of the certificate constitutes acceptance of these terms and conditions.