Is God Calling You to Serve at Awana?

Awana is a global, nonprofit ministry committed to the belief that the greatest impact for Christ starts with kids who know, love and serve Him. The transformative power of the gospel is shared every week through Awana ministries that reach more than three and a half million kids in more than 115 countries. Providing resources and expertise, Awana empowers more than 45,000 churches and mobilizes more than 450,000 leaders to reach kids through evangelism and long-term discipleship.

Awana Jobs | Awana Ministry Careers

Headquarters

Administrative Center

Located in Streamwood, Illinois, our administrative center provides support for the ministries of Awana around the world.

Distribution Center

Located in Schaumburg, Illinois, this state-of-the-art facility serves the growing inventory and distribution needs of the ministry. Due to the nature of the positions at our Distribution Center offices, we are only able to consider local candidates.

Field Opportunities

U.S. Field Ministries

We have over 100 missionaries in the U.S. serving the local church through the initiation and development of Awana programs. All Awana missionaries are “faith supported” and deputized to raise their own support. U.S. missionaries are responsible for area growth, church relations, volunteer team building and training. Our missionaries focus on building and maintaining healthy relationships with pastors, church leaders, volunteers and other ministries. Location of openings varies throughout the U.S.

International Field Ministries

Awana Clubs worldwide reach kids through energetic game activities, Bible-based teaching experiences and small group time with friends. Through a common passion for reaching children at risk globally, Awana partners with local churches and parachurch organizations to strengthen kids in God’s word. With more than 60 years of experience in training leaders, Awana has proven resources and relevant training content which helps them develop into vibrant leaders at home, church and in their community. We engage U.S. resources to serve both as expatriates in the field or as U.S. based resources supporting field operations and initiatives.

Awana offers an excellent range of benefits for its employees. Read our benefits summary.

Headquarters

Customer Care Representative (2 Openings)

Headquarters

Awana is a global, nonprofit ministry committed to the belief that the greatest impact for Christ starts with kids who know, love and serve Him. The transformative power of the gospel is shared every week through Awana ministries that reach more than three and a half million kids in more than 115 countries.  Providing resources and expertise, Awana empowers more than 45,000 churches and mobilizes more than 450,000 leaders to reach kids through evangelism and long-term discipleship.

We are seeking a Customer Care Representative to join the Customer Care Team. Creating and maintaining an outstanding customer experience for all Awana member churches. Helping the customer navigate the e-commerce store and have a well-defined, easily understood customer journey.  Processes orders for Awana products received by mail, fax, and telephone; problem-solves, answers questions and provides information as needed to satisfy customers' needs, by performing several of the following duties, as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 

  1. Answer inbound telephone calls from existing Awana customers (US and International) and ascertain the needs of the customer.  Makes appropriate notes in Salesforce Customer Relationship Management (CRM) System and codes the call for reporting purposes.
  2. Clarifies, investigates, takes appropriate action to rectify, and follows up on customer questions and problems.
  3. Assist new members, with onboarding process, helping to identify their specific needs in order to help them get a solid foundation as they start using the Awana program. This could include helping them identify training opportunities, products, programs and specific needs for their church.
  4. Enter retail orders from Awana customers using Salesforce (CRM) System.
  5. Processes and coordinates any special orders with Purchasing Department as well as outside vendors.
  6. Receives and checks fax, mail and email orders; follows-up with the customers on illegible or incomplete orders via phone or e-mail.  Enters order once information is complete.
  7. Process daily international orders and communicate via e-mail with those customers regarding shipping costs, approximate shipping date and any backordered product issues.
  8. Process customer returns using paperwork provided.  Calculate and issue credits and/or letters of explanation to the customer as appropriate.
  9. Assist customers with accounting issues such as processing credit card payments, balancing account ledgers, sending invoices and communicating with customers to resolve past due account balances.
  10. Maintain clear lines of communication with shipping, warehouse, purchasing or other resource personnel to investigate delayed shipments, lost orders or issues with product.
  11. Provides assistance to fellow team members as needed or requested.
  12. As directed by manager; use chat line, social media and/or texting to communicate with customers and direct them to correct products or websites.
  13. Suggests specific ways to improve the efficiency, productivity and morale of the Customer Care Department.
  14. Performs other related duties as may be required from time to time

QUALIFICATIONS/REQUIREMENTS

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Department Coordinator - Youth Ministries

Headquarters

Awana is a global, nonprofit ministry committed to the belief that the greatest impact for Christ starts with kids who know, love and serve Him. The transformative power of the gospel is shared every week through Awana ministries that reach more than three and a half million kids in more than 115 countries.  Providing resources and expertise, Awana empowers more than 45,000 churches and mobilizes more than 450,000 leaders to reach kids through evangelism and long-term discipleship.

We are seeking a Department Coordinator to provide administrative support, project management and logistics coordination in the Youth Ministries Department by performing the following duties in a professional and timely manner:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  1. Assists Youth Ministries’ director and department staff with administrative support including distributing mail, making copies, keeping files and databases updated and organized, ordering supplies and materials, planning travel, scheduling meetings, processing expense reports and maintaining a department calendar.
  1. Tracks department budget. Provides reports and research to assist in budget analysis.
  2. Assists with research efforts by summarizing survey results and creating useful data reports.
  3. Coordinates and implements mailings of Youth Ministries-related materials to staff, field and customers.
  4. Coordinates on-going project tracking by maintaining current information on job status, costs, and other pertinent information for all projects of the Youth Ministries’ department.
  5. Assess capacity, recommends timeframes and deadlines. Suggests alternative solutions for project completion such as project swapping or the use of freelancers. Alerts to potential problems.
  6. Enters and maintains timeline and estimate data using Web-based project management tool. Alerts director and/or team members to upcoming due dates.
  7. Works with freelancers to coordinate creative services and production. Secures contracts, releases, and copyright paperwork. Processes fees and payments for creative services and production.
  8. Suggests and implements specific ideas and systems for improving the efficiency, productivity and morale of the Youth Ministries department.
  9.  Attends project related meetings. Takes notes, writes and distributes meeting summary as needed.
  10. Assists in developing processes and maintains process integrity integral to the production of Youth Ministries products and events including both inter- and intra-departmental processes.
  11. Responds knowledgeably to questions, inquiries, and requests for information from staff, field and customers.
  12. Performs special projects and other related duties as may be required.

QUALIFICATIONS/REQUIREMENTS

Education and/or Experience

Bachelor's degree in business, logistics or related area; 3 years of administrative/project management experience; or equivalent combination of education and experience. 

Inside Sales Representative

Headquarters

Awana is a global, nonprofit ministry committed to the belief that the greatest impact for Christ starts with kids who know, love and serve Him. The transformative power of the gospel is shared every week through Awana ministries that reach more than three and a half million kids in more than 115 countries.  Providing resources and expertise, Awana empowers more than 45,000 churches and mobilizes more than 450,000 leaders to reach kids through evangelism and long-term discipleship.

The Inside Sales Representative works to advance the ministry of Awana by engaging a pipeline of potential customers to nurture and develop them into member churches. The Inside Sales Representative will work as part of a team to sell Awana solutions in the form of memberships, programs, and core products (both digital and print). The Inside Sales Representative will work almost exclusively with customers via phone, email and web based video. Experience using a digital CRM is required, Salesforce experience highly preferred.

Quick learner, flexibly regarding methods and process, team collaborator with an attitude of “better together” are must have attributes for any potential candidate.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  1. The Sales Rep will concentrate on closing new sales opportunities; build a solid pipeline, and track and report opportunities. The primary tasks will be lead follow-up, make product recommendations and create new customers.
  2. Participate in the development of metrics to measure the success of the sales team (i.e. new church members, customer follow-up calls and valuable conversions). Evaluate and score your own activity during the initial phases so that it can be analyzed, corrected and/or refined.
  3. The Sales Rep may help to upsell existing church accounts with a catalog of products (Mozo, Grand Prix, Vantage Conference attendance) as needed.
  4. Learn and manage Salesforce, Emma and Pardot as they relate to developing and nurturing leads and converting them to member churches. Monitor the progress of leads through Salesforce and create reports as needed for tracking progress of pipeline churches.
  5. Work in collaboration with the Marketing team to keep current on existing campaigns, promotions and conferences and use every available tool to close business.
  6. Ensure a handoff for new customers to the onboarding so they are scheduled to receive training appropriate to the products they’ve selected.
  7. Regularly review processes and make recommendations to the sales manager for improvements.
  8. Work closely with Marketing, Customer Care and members of the U.S. field staff to ensure that new and potential customers are receiving high-quality, consistent support prior to and during the onboarding process.

QUALIFICATIONS/REQUIREMENTS

Education and/or Experience

Bachelor's degree, with a concentration in marketing, communications or business preferred; minimum of 1-5 years of related experience; or equivalent combination of education and experience.

Skills, Knowledge and Abilities

CRM and Systems Skills: Familiarity and experience using systems that manage customer relations is required. Familiarity or experience in Salesforce is preferred.

Language Skills:

Ability to read, analyzes, synthesize and interpret common professional and journals, articles, books and related data.  Ability to respond to inquiries or suggestions from customers, leaders, missionaries, and other staff members.   Ability to effectively present both verbal and written information to leadership, coworkers, current and potential customers and ministry partners.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, and percentages.  Ability to apply concepts of basic mathematics to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

Other Skills, Knowledge and Abilities:

Must quickly develop a thorough knowledge of the Awana programs, products, and services. Knowledge of marketing, advertising, and promotion concepts is helpful. Effective interpersonal skills are required. Ability to think strategically, analytically, and creatively, with good follow-through and implementation skills required.

International Accountant (32 Hrs)

Headquarters

Awana is a global, nonprofit ministry committed to the belief that the greatest impact for Christ starts with kids who know, love and serve Him. The transformative power of the gospel is shared every week through Awana ministries that reach more than three and a half million kids in more than 115 countries.  Providing resources and expertise, Awana empowers more than 45,000 churches and mobilizes more than 450,000 leaders to reach kids through evangelism and long-term discipleship.

We are seeking an International Accountant to join the International Finance Team. The International Accountant applies principles of accounting to analyze financial information, review budgets and funding requests, reconcile transactions, prepare journal entries, assess and maintain internal controls and perform other duties as assigned by the Manager of International Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  1. Communicate with international field regarding annual budgets, funding requests, financial information and related questions.
  1. Coordinate field funding  based on annual budgets, field requests and available fund balances  for areas/regions of responsibility in accordance with Awana policy.
  1. Review expense reports, QuickBooks financial statements and budgets to verify proper financial management within each country.
  1. Participate in internal audits of international field offices.  May require travel to field offices to conduct internal compliance and financial audits, along with on-site technical support and training.
  1. Compile and analyze financial information to prepare journal entries on a monthly basis and at fiscal year end for monthly/year end closing purposes.
  1. Prepare journal entries accurately and timely and/or review recorded entries for accuracy.  Review and adjust recurring entries as necessary.
  1. Analyze financial information for variances, completeness and accuracy, including review of monthly financial reports for significant variances.
  1. Generate financial reports or financial summaries as required.
  1. Answer questions of field, managers, directors and other employees regarding financial reports.  Research and record any needed corrections on a timely basis.
  1. Perform other related duties as assigned to support the functions of International Finance.

QUALIFICATIONS/REQUIREMENTS

Education and/or Experience

Bachelor’s degree in Accounting or Finance required.  Minimum two years practical experience in and/or knowledge of accounting, auditing, and budgeting.  Qualified to conduct audits and financial reviews. QuickBooks experience preferred.  Cross-cultural sensitivity and experience preferred..

Skills, Knowledge and Abilities

Language Skills:

Ability to read, analyze, and interpret financial reports such as: expense accounts, bank statements, journal entries, balance sheets, income statements, and general ledger spread sheets.  Ability to write reports and business correspondence.  Ability to effectively present information and respond to questions from international field offices and other staff members.  Good verbal and written communication skills required. Knowledge of Spanish or other foreign languages is a plus.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Excellent analytical skills and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to make decisions within the scope of authority.

Other Skills, Knowledge and Abilities:

Thorough knowledge of current accounting and auditing practices and regulations.  Good communication, organization and time management skills.   Must be detail oriented with strong time management skills and have the ability to meet deadlines. Must have excellent computer skills and knowledge of financial software systems, along with proficiency in Excel and Word.  Knowledge of fund accounting, not-for-profit accounting, and/or church accounting is desirable.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms.  Specific vision abilities required by this job include close vision.  Must be able and willing to travel internationally on occasion for internal field office audits, if applicable.

Work Environment

The noise level in the work environment is usually quiet.

PRIMARY INTERFACES

Internal:  Reports to the Manager of International Finance. Frequent interactions with the International  Finance Department staff members; periodic interaction with the Finance department and other Awana staff.

External: Ability to interact with all levels of international field staff, including directors, missionaries and coordinators. 

This job description reflects the current assignment of essential functions, and is not meant to be all-inclusive.  Duties and responsibilities may be assigned or reassigned to this job at any time, and may be modified to reasonably accommodate an individual with a disability, or for other reasons.

VP of Human Resources

Headquarters

Awana is a global, nonprofit ministry committed to the belief that the greatest impact for Christ starts with kids who know, love and serve Him. The transformative power of the gospel is shared every week through Awana ministries that reach more than three and a half million kids in more than 115 countries.  Providing resources and expertise, Awana empowers more than 45,000 churches and mobilizes more than 450,000 leaders to reach kids through evangelism and long-term discipleship.

We are seeking a Vice President of Human Resources to lead the Human Resources Team. The Vice President of Human Resources leads and directs the human resources function of the organization in a way that supports the ministry’s strategic goals and promotes a healthy Christian workplace. He/she is responsible for developing HR strategy, and policies and procedures that adhere to legal and regulatory requirements, and providing guidance and consult to the senior leadership team. The VP, HR is a key culture-influencer as he/she executes strategies that attract, recruit, reward and retain a highly engaged workforce. The VP, HR serves as a member of the Global Leadership Team and will report to the Chief Culture Officer.

PRIMARY RESPONSIBILITIES include the following.  Other duties may be assigned.

1.  Participates in the development of the organization’s plans and programs as a strategic partner but particularly from the perspective of the impact of people.

2.  Translates the strategic and tactical ministry plans into HR strategies and operational plans.

3.  Organizes, directs and evaluates the organization’s human resource function and performance. 

4.  Personally embraces and models the cultural values of Awana. Actively pursues embedding the cultural values into the fabric of our ministry by influencing, equipping and coaching ministry leaders.

5.  Leads an HR staff who serve the organizational’s leaders by providing consultation, equipping and coaching in the implementation and interpretation of human resource practices and policies. Invests time to understand business units’ ministry needs, challenges and dynamics.

6.  Advances our mission by providing strategic input into long-range workforce planning. Directs employment/staffing activities for headquarters and field missionaries to assure that qualified employees are recruited and hired in compliance with all applicable federal and state laws.  These activities include staffing needs analysis, recruitment, selection, orientation, organizational structure and design, and succession planning.

7.  Recommends HR management strategies for compensation and benefit programs. Directs staff who administer compensation and benefits programs. Manage vendor relationships and negotiate contracts.

8.  Promotes good employee relations and maintains consistent action across the organization; identifies and responds to concerns, serves as liaison between employees and management in problem/conflict resolution. Counsels, trains and coaches ministry leaders. Participates in hearing and resolving employee grievances, counsels employees and leaders. Reviews, recommends and approves disciplinary actions and terminations.

9.   Manages the Human Resources Department team.

10. Achieves financial objectives; forecasts expenses, prepares the HR budget, manages department expenses to stay within budget.

11. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements. Keeps abreast of pertinent legislative developments and trends that affect the Human Resource function; maintains professional and technical knowledge; makes recommendations to consistently improve our Human Resource practices and policies.

Qualifications and Requirements:

Bachelor's degree required; and at least ten years of progressively responsible HR management experience. SPHR or SHRM-SCP certification or equivalent desired.

Missionary

Awana International Global Missionary - (Full-time and Part-time Opportunities)

Missionary

The Global Missionary is a faith-supported missionary who provides servant support and leadership in a specific country or region. The Global Missionary provides ministry and administrative support, coaching, mentoring, training, advocacy, support of fundraising and/or hands on ministry for the local leaders in the country or area in which they are assigned. The Global Missionary will normally serve for a term of one to three years.

Qualifications include Bible Studies Certification, or equivalent, from a recognized Bible college and/or seminary. Previous Awana experience preferred.

Qualified candidates must be born-again children of God with a clear, definite call of the Holy Spirit to Awana ministry. Other requirements include: living a fruit bearing spiritual life; being a person of vision, burden, spiritual depth, initiative and faithfulness; having a good working knowledge of the Word of God; doctrinal convictions that align with those of Awana, and be a member in good standing of a gospel-preaching church.

Applicants must be able to communicate the Christian values of Awana and demonstrate a quality of spiritual life that is an example to others.

Awana International Missionary

Missionary

The Awana International Missionary opportunity is a full time, faith-supported position. International Missionaries are responsible for developing and delivering culturally appropriate presentations to groups and individuals designed to demonstrate the value of children’s ministry and to acquaint the audience with the Awana curriculum. International Missionaries also provide training and ongoing support to churches, pastors, youth leaders and partner organizations which are involved with the Awana ministry.

The successful candidate will be committed to equipping leaders and lay people to impact their communities with the Gospel of Jesus Christ and will excel in the areas of leadership, team building, training, administration and communication. Qualifications include Bible Studies Certification, or the equivalent, from a recognized Bible college or seminary. Previous Awana club experience is strongly preferred.

Qualified candidates must be born-again children of God with a clear, definite call of the Holy Spirit to the Awana ministry. Other requirements include: living a fruit bearing spiritual life; a person of vision, burden, spiritual depth, initiative and faithfulness; a good working knowledge of the Word of God; doctrinal convictions that align with those of Awana, and a member in good standing of a gospel-preaching church.

U.S. Missionary

Missionary

The vision and driving passion of Awana is that all children and youth will come to know, love and serve the Lord Jesus Christ. Awana missionaries carry out this vision through relationships with local churches. They assist local church leaders to develop and lead ministries related to children and youth in a way that works in their particular setting. Awana missionaries serve on a team whose responsibilities are guided by the Field Leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  1. Build relationships with pastors, ministry directors and volunteers at assigned churches. Through the nurturing of these relationships, help churches establish ministry that works in their particular setting and develop to their full ministry potential.
  2. Help local churches launch and implement effective Awana ministry by developing relationships with key church leaders and volunteers and providing leader equipping, coaching and/or guidance during the first three years of ministry.
  3. Effectively communicate vision and information with a variety of constituents including donors and churches, in written form, using various digital technologies, and via live and video-based presentations.
  4. Maintain and promote clear lines of communication with Field Leadership Team and Awana headquarters. Report field activity in a timely and accurate manner, as requested.
  5. Raise funds for personal income and ministry expenses in accordance with the Awana Fully-Funded Policy. Demonstrate good financial stewardship of raised funds.
  6. Build and develop volunteer teams to serve the local church on behalf of and in conjunction with the Awana missionary. Identify, recruit, train, coach, motivate and empower volunteer team members. Lead this team in a way that honors God.
  7. Other duties as assigned.

ESSENTIAL PERSONAL ATTRIBUTES:

Spiritual Demands:

Must be born-again child of God. Must have a clear, definite call of the Holy Spirit to the Awana ministry. Must be living a clean, wholesome, fruit bearing, spiritual life, and is a person of vision, burden, spiritual depth, initiative, and faithfulness. Must have a good working knowledge of the Word of God. Must be of the same doctrinal convictions as set forth in our Doctrinal Statement.  Must be a member in good standing of a gospel-preaching church. If married, have a spouse who is supportive of their ministry.

  • Possess a high degree of self-awareness and emotional intelligence. Has relational comfort and ability to demonstrate professionally appropriate behavior in social settings. 
  • Effective interpersonal skills. Relates well to volunteers and staff at all levels. Treats others with respect and dignity. Accepts accountability for actions.  Exhibits an attitude of Christian discipleship with a servant’s heart.
  • Must be able to work well independently and in a team environment; able to delegate when necessary.
  • Must be a life-long learner.

ESSENTIAL SKILLS, KNOWLEDGE AND ABILITIES:

  • Must have a working knowledge of the Awana programs, products, and services.
  • Demonstrate sound working knowledge of Awana Clubs International’s Doctrinal Statement and ability to engage in conversation about it.
  • Ability to effectively present the Gospel of Jesus Christ.
  • Strong communication and public speaking skills are a must. Ability to influence others through presentations to small and large audiences, representing Awana professionally and accurately.
  • Ability to effectively cast vision to leadership and ministry team members. Ability to effectively communicate to people from diverse backgrounds.
  • Strong consulting and problem solving skills that will be effective in the local church environment.
  • Excellent planning, coordinating, and research skills. 
  • Attention to detail and deadlines and the ability to take initiative to solve problems and manage work load are required.
  • Knowledge of basic marketing, advertising, and promotion concepts is recommended.
  • Highly proficient at using technology to communicate, including phone, e-mail, text, social media, and online video communication. Willing and able to learn and adopt new technology is required. Computer skills including Microsoft products, typing proficiency, and database skills. 
  • Must have access to high-speed internet service.
  • The ability to listen effectively to constituents is required.
  • Frequent travel is required by car, air, or other forms of transportation.
  • Ability to apply concepts of basic mathematics to practical situations.
  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Resolves conflict constructively with individuals directly involved. Is considerate and tactful when addressing sensitive issues.

Education and/or Experience

A Bible Studies Certificate from a Bible College/Institute and/or seminary or equivalent training and experience. Basic Bible doctrine and Old Testament/New Testament surveys are recommended. Courses in Evangelism, Missions, and Christian Education are also strongly encouraged. Awana Club’s leadership and Awana Ministry Team experience or equivalent training are recommended but not required.

Professional Designations/Licensures/Certifications

Must be set aside (commissioned) for missionary service by home church, with a Commissioning Service.  May be Licensed or Ordained.  Valid driver’s license.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, walk and carry 25 lbs. or more. Specific vision abilities required by the job include close vision, distance vision, color vision, and ability to adjust focus, and drive a car.

Primary Interfaces

Internal: Reports to the Regional Director. Has frequent interaction with US Ministries Dept, and Ministry Team Members, and some contact with International staff and other missionaries.

External: Has frequent contact with Pastors, Elders, Deacons, Commanders, and Constituents.

This job description reflects the current assignment of essential functions, and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time, and may be modified to reasonably accommodate an individual with a disability, or for other reasons.